• KILALA •

About returns, exchanges, and cancellations

Due to the nature of the products, returns, exchanges, and cancellations for customer convenience are not accepted.
Exchanges are possible only in the case of delivery mistakes by our store or initial defects in the product.
For orders placed by minors, it is assumed that consent from a legal representative such as a guardian has been obtained at the time of order completion. Minors must obtain consent from a legal representative before placing an order.
As this site is for mail-order sales, the cooling-off system does not apply. Please understand this in advance.

IMPORTANT:

Contacts will not be inspected for returns if for the following reasons:
1. Contacts slightly moving around or not following your iris (This condition might be caused by dryness and/or contact size not fitting your eye)
2. Mild discomfort and dryness
3. Change of mind
4.Contacts ripped due to rough handling
5. Incorrect shipping address
6. Unidentifiable recipient

UAE Standard Delivery (1-3days): AED 20
Remote Area (3-7 days): AED 38

Delivery timings: Monday – Saturday (9AM – 5PM)
No delivery on Sundays.

Gulf Countries - Oman, Bahrain, Qatar, Saudi, Kuwait (3-7 days): AED 85 (international orders - bank transfer only)

*Business days are based on the UAE calendar and do not include weekends, public holidays, year-end/New Year holidays, or other logistics closure days designated by the company. Please note that shipping may take longer depending on logistics congestion and other circumstances.

Cash on Delivery (COD) and Bank Transfer.
At this time, these are the only available payment options.

The easiest and most trusted way to get your prescription is to see a local optometrist.
Make sure your prescription is for contact lenses!

**It is your responsibility to ensure that you choose the correct prescription for your eyes as prescribed by your doctor or lens care professional.

We don’t sell toric lens or astigmatism lens
We only carry regular MYOPIA (nearsighted lenses) symbol is minus (-)

**It is your responsibility to ensure that you choose the correct prescription for your eyes as prescribed by your doctor or lens care professional.

We recommend getting 2 boxes

Each box contains 1 pair (left and right) – same degree
We don’t sell 1 pair(Left & Right) – different degree

Lenses may vary in color and look different due to variables such as light, camera lens filters, surrounding color, original eye color/eye shape/makeup. These situations are acceptable.

1-Day lenses are designed for single use — perfect for hygiene, convenience, and travel.
1-Month lenses are reusable for up to 30 days with proper cleaning and storage.
6months & 1-Year lenses are more cost-effective long-term options, provided you maintain them correctly. Your choice depends on your lifestyle, usage frequency, and comfort preferences.

Yes. All lenses sold at Olola are certified by recognized safety standards (FDA, CE, ISO, GMP). When used as directed,they’re completely safe for daily use. Always follow cleaning and replacement guidelines to maintain eye health.

Absolutely! Most of our collections are available in both Plano (0.00) and prescription powers.You can select your prescription before adding to cart. If you’re unsure, consult your optometrist for your latest prescription details.

Light skin tones: try Gray, Blue, or Hazel.
Medium tones: go for Brown, Green, or Beige.
Deeper tones: experiment with Black, Gray, or Beige for a striking, natural look.
Our curated Korean designs ensure every shade blends seamlessly, avoiding the artificial “flat lens” look.

Yes! Non-prescription (Plano) lenses are available in all major colors. They offer the same comfort and breathability as prescription versions, just without vision correction.

Dryness is often due to overwear or lack of moisture. We recommend:

Using sterile rewetting drops formulated for contacts.
Avoiding wearing lenses for longer than recommended.
Choosing daily lenses if you have sensitive or dry eyes, as they stay cleaner and more hydrated.

Typically,8–10 hours is ideal. If you have dry or sensitive eyes, consider shorter wear times. Always remove lenses before sleeping unless they are explicitly marked for extended wear.

Use only contact lens solution (never tap water) to clean and store lenses.

Wash hands before handling lenses.
Rinse both sides gently with solution.
Store in a clean lens case filled with fresh solution daily. Proper hygiene ensures your lenses remain safe and comfortable.

Yes, especially Korean-made lenses like O Lola’s, designed with high water content and breathable materials(e.g., HEMA and silicone hydrogel). Always start with shorter wear times to test comfort, and consult an eye professional if irritation occurs.

Remove them immediately. Check for damage, debris, or inside-out placement. Rinse with solution and reinsert. If discomfort persists,discontinue use and consult an eye doctor before wearing again.