Return and Refund Policy

1. About the operation of each policy

When using this site (including browsing, registration, ordering, etc.), users are deemed to have agreed to all the policies of our company.
Once an order is completed, consent to the policy is formally established at that point.

2. About returns, exchanges, and cancellations

  • Due to the nature of the products, returns, exchanges, and cancellations for customer convenience are not accepted.
  • Exchanges are possible only in the case of delivery mistakes by our store or initial defects in the product.
  • For orders placed by minors, it is assumed that consent from a legal representative such as a guardian has been obtained at the time of order completion. Minors must obtain consent from a legal representative before placing an order.
  • As this site is for mail-order sales, the cooling-off system does not apply. Please understand this in advance.

■ Examples where returns, exchanges, and cancellations are not possible

  • Errors due to customer operations, such as selecting the wrong quantity, order mistakes, duplicate orders, etc.
  • Differences in product images (the posted images are for illustration purposes. There may be individual differences in feel and color development)
  • Packaging or package damage that does not interfere with product use
  • Incomplete delivery due to customer convenience (refusal to accept, long-term absence, incorrect address or name entry, refusal to pay delivery fees, etc.) Misplacement after delivery by proxy such as building manager, package drop,  etc. (Please contact us with necessary information for investigation through the inquiry form)
  • Returns or exchanges due to short expiration dates
  • Returns or exchanges due to discomfort in fitting
  • Cases where the physical confirmation of defective products cannot be made despite reports of initial defects

■ About special cases

  • If you notice a mistake in color or Power, or the delivery address immediately after order completion, changes may be possible if it is before the order cutoff time (5:00 PM on weekdays).
    Please contact us through the inquiry form or WhatsApp.
    * However, changes involving price changes such as brand or quantity cannot be made.
  • If delivery cannot be completed due to long-term absence or incorrect delivery address information, and the order is returned to our store, it will be disposed of after approximately 7 days of storage, and refunds will not be possible.
    If you wish for redelivery before disposal, you will be responsible for the reshipping fee.

3. About damage during delivery

  • Damage or loss during delivery can be claimed through the delivery company's warranty. Necessary documents will be guided by our store, but the procedure must be carried out by the customer personally. Whether warranty is possible depends on the delivery company's investigation results.
    * Theft or loss after delivery completion is not covered by warranty. Please report to the nearest police station.

4. Cases where cancellation is possible

  1. After ordering, if it is determined that delivery is not possible due to logistics circumstances (delays are excluded)
  2. If a back-ordered product does not arrive within 5 days or if production ends during the waiting period

In the above cases, we will contact the customer from our store as soon as it is determined, and cancellation will be possible unconditionally.

IMPORTANT:

Contacts will not be inspected for returns if for the following reasons:


- Contacts slightly moving around or not following your iris (This condition might be caused by dryness and/or contact size not fitting your eye)


- Mild discomfort and dryness


- Change of mind


- Contacts ripped due to rough handling


- Incorrect shipping address


- Unidentifiable recipient