FAQ

 

** How long will it take to ship?

  • UAE Standard Delivery (1-3days): AED 20
  • Remote Area (3-7 days): AED 38

Delivery timings: Monday – Saturday (9AM – 5PM)

No delivery on Sundays

Same day delivery - not available

Gulf Countries - Oman, Bahrain, Qatar, Saudi, Kuwait (3-7 days): AED 85 

NO CASH ON DELIVERY - BANK TRANSFER ONLY

*Business days are based on the UAE calendar and do not include weekends, public holidays, year-end/New Year holidays, or other logistics closure days designated by the company. Please note that shipping may take longer depending on logistics congestion and other circumstances.


** What payment methods are available?

  • Cash on Delivery (COD) and Bank Transfer.
    At this time, these are the only available payment options.


** Are your products safe?

  • Absolutely safe. Our contact lenses have been certified by the FDA, CE, and international ISO certification.
    Product quality has always been our top priority, so you can wear our contact lenses with complete confidence.


** How do I get prescribing information?

  • The easiest and most trusted way to get your prescription is to see a local optometrist. (Make sure your prescription is for contact lenses!)
  • We don’t sell toric lens or astigmatism lens
  • We only carry regular MYOPIA (nearsighted lens) symbol is minus (-)


**It is your responsibility to ensure that you choose the correct prescription for your eyes as prescribed by your doctor or lens care professional.


** What if my eyes have different grade/power?


  • We recommend getting 2 boxes
    Each box contains 1 pair (left and right) – same degree
    We don’t sell 1 pair(Left & Right) – different degree


** Why is the color I wear different from the color on the website?


  • Lenses may vary in color and look different due to variables such as light, camera lens filters, surrounding color, original eye color/eye shape/makeup. These situations are acceptable.

** What’s the difference between 1-day, 1-month, 6-months and 1-year lenses?

  • 1-Day lenses are designed for single use — perfect for hygiene, convenience, and travel. 
  • 1-Month lenses are reusable for up to 30 days with proper cleaning and storage. 
  • 6months & 1-Year lenses are more cost-effective long-term options, provided you maintain them correctly. Your choice depends on your lifestyle, usage frequency, and comfort preferences. 

** Are colored contact lenses safe for everyday wear?

Yes. All lenses sold at Olola are certified by recognized safety standards (FDA, CE, ISO, GMP). When used as directed,they’re completely safe for daily use. Always follow cleaning and replacement guidelines to maintain eye health.

** Do Olola lenses come with vision correction (prescription)?

Absolutely! Most of our collections are available in both Plano (0.00) and prescription powers.You can select your prescription before adding to cart. If you’re unsure, consult your optometrist for your latest prescription details.

** How do I choose the best color for my skin tone or natural eye color?

  • Light skin tones: try Gray, Blue, or Hazel. 
  • Medium tones: go for Brown, Green, or Beige. 
  • Deeper tones: experiment with Black, Gray, or Beige for a striking, natural look. 
    Our curated Korean designs ensure every shade blends seamlessly, avoiding the artificial “flat lens” look. 

**Can I wear colored lenses if I don’t need vision correction?

Yes! Non-prescription (Plano) lenses are available in all major colors. They offer the same comfort and breathability as prescription versions, just without vision correction.

** My eyes feel dry when I wear lenses — what can I do?

Dryness is often due to overwear or lack of moisture. We recommend: 

  • Using sterile rewetting drops formulated for contacts. 
  • Avoiding wearing lenses for longer than recommended. 
  • Choosing daily lenses if you have sensitive or dry eyes, as they stay cleaner and more hydrated. 

** How long can I wear lenses in a day?

Typically,8–10 hours is ideal. If you have dry or sensitive eyes, consider shorter wear times. Always remove lenses before sleeping unless they are explicitly marked for extended wear.

** What’s the correct way to clean and store my lenses?

Use only contact lens solution (never tap water) to clean and store lenses. 

  • Wash hands before handling lenses. 
  • Rinse both sides gently with solution. 
  • Store in a clean lens case filled with fresh solution daily. Proper hygiene ensures your lenses remain safe and comfortable. 

** Are colored lenses suitable for sensitive eyes?

Yes, especially Korean-made lenses like O Lola’s, designed with high water content and breathable materials(e.g., HEMA and silicone hydrogel). Always start with shorter wear times to test comfort, and consult an eye professional if irritation occurs.

** What should I do if my lenses feel uncomfortable or blurry?

Remove them immediately. Check for damage, debris, or inside-out placement. Rinse with solution and reinsert. If discomfort persists,discontinue use and consult an eye doctor before wearing again.

** Can I wear makeup with colored lenses?

Yes, but follow this order: 

  1. Insert lenses before applying makeup. 
  2. Remove lenses before removing makeup. Use water-based or hypoallergenic products to prevent irritation.