Order and Shipping Policy


1. About the operation of each policy

When using this site (including browsing, registration, ordering, etc.), users are deemed to have agreed to the various policies of our company.
Once an order is completed, consent to the policies is officially established at that point.


2. About receiving orders

  • Orders are accepted 24 hours a day, 365 days a year. However, there may be cases where the payment company implements a separate system maintenance. Information about the shop's website maintenance will be notified in the news section.
  • Orders are closed at 5:00 pm on each business day, and processing begins at that point. This cutoff date becomes the order date.
  • When selecting products, please choose specifications (such as Power and Base Curve) that suit your own eyes.
  • If you notice input errors such as color or Power, delivery address, etc., immediately after completing your order, changes may be possible until the order deadline (5:00 pm daily). In such cases, please contact us via the inquiry form or whatsapp. Note that changes involving brand or quantity that affect the amount cannot be accepted.
    Once order processing begins, no changes can be made. Especially for Power, there are many selection mistakes, so please ensure accurate product selection at the time of order.
  • Please enter the complete address and name where you actually reside and can receive delivery from the delivery person. (proxy residences are not allowed.)
  • Please ensure accurate entry of customer information at the time of order.
    The delivery slip and invoice are created based on the entered information, so incorrect information may lead to delivery failures.
  • Missing information during the delivery process, resulting in unsuccessful delivery.
    In such cases, even if the product is undelivered, returned, or lost, we cannot compensate for refunds or reshipment.
  • Email addresses are important information to identify your order information when distributing order confirmation emails, shipping notices, and inquiries.
  • After order completion, a confirmation email will be sent to the registered email address. If you do not see the email, please check your spam or promotion folders. If it is still not found, please contact us through the inquiry form or whatsapp.
    We also recommend saving the order completion number.
  • If you have a coupon code, please enter it on the checkout screen, confirm, and then complete your order. Post-order use is not possible. Each coupon code has its own usage conditions, so please check the content when acquiring it.
  • Contact lenses are sophisticated medical devices. Please be sure to undergo examination and prescription by an ophthalmologist and seek contact lenses that suit your eyes before placing order. All products on this site are certified medical devices.
    After order completion, please submit the prescription form via the contact form or whatsapp for us to verify.


3. About the shipping schedule

  • Shipping takes 1-3 business days (normal area) and 3-5 days for (Remote Area) - orders from UAE, calculated from the day after the order date.
    Business days are based on the UAE calendar, and logistics holidays determined by the company, Public Holidays such as weekends, holidays, and year-end and New Year holidays etc., are not included in business days.
  • Due to logistics congestion, there may be cases where it takes longer than the above.
  • We deliver all regions of UAE. However, available delivery areas and methods are subject to constant change based on the situation in each region and the circumstances of logistics companies.


4. About the delivery tracking and status 

  • Tracking is possible using the tracking number provided at the time of shipment.
  • The number of days from shipment to delivery is only an estimate and may vary due to weather and logistical conditions.
  • For the delivery status after shipment, please communicate directly between the delivery service provider and the customer.
  • If the package is returned due to long-term absence, incorrect address, recipient name error, or refusal to accept, the shipping fee will be charged again if you wish for a redelivery. Returned items will generally be discarded within about one week after being received by the store, so please contact us promptly if you wish for a reshipment. Please note that in the case of a return, cancellation or refund is not possible for any reason.